Return window
Unopened, unused products can be returned within 7 days of delivery for a full refund. Opened bags can only be returned if the product is defective or damaged.
Damaged or wrong item
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos of the product and packaging. We'll arrange a free replacement or full refund — no questions asked.
Unopened vs. opened bags
Unopened bags: Eligible for return/refund within 7 days if you're not satisfied, provided the seal is intact.
Opened bags: Only eligible for return if the product is defective, contaminated, or significantly different from its description. We cannot accept returns of opened bags simply because your pet didn't take to the new food.
Refund timelines
Approved refunds go back to your original payment method (UPI, card or netbanking) within 5–7 business days of approval.
How to request a return
Message us on WhatsApp or email with your order number and reason for return. We'll guide you through the process and arrange pickup where available.
Questions about this page? Email info@padmavatient.in or call +91 86910 59099.
